Is Twitter doing enough to address abuse? | The Tylt
Is Twitter doing enough to address abuse?
Now users can mute accounts with egg avatars, mute certain keywords, and a revamped reporting process that gives the user more information about actions taken against abusers. The tools are designed to shield victims of abuse while maintaining freedom of speech.
"Twitter has been proceeding carefully and thoughtfully in thinking through and rolling out tools designed to help harassment victims," said University of Maryland law professor Danielle Citron, who advises Twitter on these issues. "Those tools aim to put victims in the driver's seat but also tackle how overwhelming it can be when attacked by a cyber mob.The newest tool helps ensure that a harasser's provocations of others don't fill up victims' notifications."
The strategy is to let people vent as long as they don't violate Twitter's rules while shielding victims "from the emotional heartache that ensues when a harasser gets a crowd to join in on the attacks," said Citron, who is a member of Twitter's Trust and Safety Council.
Critics say Twitter isn't doing enough to address abuse. Instead of outsourcing it to users, Twitter should be taking an active role in finding and addressing abusive accounts. Victims may be shielded from the abuse, but the abuse is still happening and could easily metastasize off platform. If Twitter truly cared about stopping harassment, it would remove abusive accounts instead of covering them up.