Do you trust Alexa? | The Tylt

FINAL RESULTS
Do you trust Alexa?
#AlwaysTrustAlexa
A festive crown for the winner
#NeverTrustAlexa

After years of rumors and concern about Alexa's purpose, CNN reports that Amazon employees actively listen to customers' commands to Alexa. Amazon says these employees are listening to adjust Alexa's speech and language settings, but many customers feel betrayed by this revelation, saying they can't trust their Alexa device anymore. For others, this new information changes nothing; they'll still use Alexa for all their daily needs. What do you think?

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Do you trust Alexa?
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According to CNN's Jordan Valinsky, Amazon employs thousands of workers to listen to your conversations with Alexa. Amazon confirmed that the employees work full-time, listening to up to 1,000 audio clips in any given 9-hour shift. 

The audio clips they listen to were described as "mundane" and even sometimes "possibly criminal," including listening to a potential sexual assault.

Although customers understand that Alexa must listen for its wake work ("Alexa"), most have the expectation that the device does not hear or record all other conversations that happen around the house. At the very least, few assume that Amazon actually employs people to listen to what they say to Alexa.

The report said Amazon doesn't "explicitly" tell Alexa users that it employs people to listen to the recordings. Amazon said in its frequently asked question section that it uses "requests to Alexa to train our speech recognition and natural language understanding systems."
#AlwaysTrustAlexa

Amazon attempted to quell concerns, telling CNN that auditors take the security and privacy of customers very seriously. Amazon uses a few fail-safes as well: 

"Employees do not have direct access to information that can identify the person or account as part of this workflow," an Amazon spokesperson told CNN Business. "While all information is treated with high confidentiality and we use multi-factor authentication to restrict access, service encryption, and audits of our control environment to protect it, customers can always delete their utterances at any time."

According to Amazon, the auditors' purpose is to improve Alexa's ability to discern human speech. Customers should expect Amazon to improve its products in the future, and human influence over the Alexa device is necessary in order to make its utility seamless.

FINAL RESULTS
Do you trust Alexa?
#AlwaysTrustAlexa
A festive crown for the winner
#NeverTrustAlexa
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